Customer Care & Loyalty Specialist
Tulsa, OK
Cross-functionally trained Customer Care Handling team provides an elevated level of service to respond to customer feedback (complaints and compliments). While team is not contacted directly by customers with a complaint they are responsible to act to resolve any problem that was not resolved on first contact but other teams. CCH Specialist then utilizes Hilti knowledge and communication skills to capitalize on feedback and complaints, utilize them as opportunities to secure customers for continued business. Interact with all customer facing team members as well as external customers.